Can the bank do this?

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Can the bank do this?

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OtleyLad

Joined: 13 Jan 2007
Posts: 2737
Location: Otley, West Yorkshire

Posted: Mon Dec 07, 15 9:34 am Post subject: Can the bank do this?

A mix-up/misunderstanding with a direct debit payment that I thought had finished resulted in a DD withdrawal from my business account when there was no money there. I was in fact going to close the account as I've stopped trading as an electrician.
The bank then charge me £30 for the DD being returned unpaid. This pushed me into overdraft by the said £30 so the bank then charge me a further £20 for being overdrawn (there is no overdraft facility on the account).
I thought they weren't supposed to be doing this sort of thing anymore or is that just for private (i.e. non-busines accounts)?

joanne

Joined: 28 Oct 2004
Posts: 7100
Location: Morecambe, Lancashire

Posted: Mon Dec 07, 15 10:05 am Post subject:
I think for a business account they can do whatever the hell they like!

dpack

Joined: 02 Jul 2005
Posts: 46193
Location: yes

Posted: Mon Dec 07, 15 10:37 am Post subject:
they can but if you explain nicely what happened they may waive the charges

Hairyloon

Joined: 20 Nov 2008
Posts: 15425
Location: Today I are mostly being in Yorkshire.

Posted: Mon Dec 07, 15 11:28 am Post subject:
I think not. The direct debit guarantee should cover it all. I would expect them to refund it all without trouble if you explain nicely as dpack says, but if they don't then go to the FSA.

Nick

Joined: 02 Nov 2004
Posts: 34535
Location: Hereford

Posted: Mon Dec 07, 15 11:50 am Post subject:
The Dd guarantee won't apply if you only thought it wasn't supposed to happen, but it was. Only if the money was actually taken in error.

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